CINA
Privacy Policy
Last updated: September 12, 2026
CINA (“CINA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, explore universities and programs, or use our education and university admission guidance services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with CINA.
Information You Provide Directly
When you contact us, request guidance, book a strategy call, or submit an inquiry, we may collect:
- Full name
- Email address
- Phone number
- WhatsApp or WeChat contact information
- Country of residence
- Preferred degree level, such as Bachelor's, Master's, or PhD
- Intended field of study
- Preferred university or city
- Scholarship interests
- Information about your educational background
- Information you choose to provide in messages or application inquiries
We only ask for information that is reasonably necessary to communicate with you and provide our Services.
Information Collected Automatically
When you use our website, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser and device type
- Operating system
- Pages you visit
- Time spent on pages
- General interaction with our website
- Referring website or source
We may collect this information through cookies and similar technologies. This information is used to understand how visitors use our website and to improve its performance and user experience.
2. How We Use Your Information
CINA may use your personal information to:
- Respond to your questions and inquiries
- Help you explore suitable Chinese universities and programs
- Provide university and admission guidance
- Help you understand application requirements and deadlines
- Communicate with you about your application or inquiry
- Schedule and manage strategy calls
- Provide customer support
- Improve our website, Services, and user experience
- Maintain the security of our website and Services
- Comply with applicable legal obligations
We may also use information you provide to understand your preferences and provide information that is relevant to your study goals.
3. Communication
When you contact CINA through email, WhatsApp, WeChat, contact forms, or other communication channels, we may keep the information you provide so that we can respond to you and maintain the context of your inquiry.
Please do not send sensitive information through public or unsecured communication channels unless it is specifically requested and appropriate for the relevant application process.
4. Cookies and Similar Technologies
CINA may use cookies and similar technologies to operate, maintain, improve, and understand the use of our website.
Cookies may help us:
- Remember preferences
- Understand website usage
- Improve website performance
- Analyze how visitors interact with our Services
You may configure your browser to reject or remove cookies. Some website features may not work correctly if certain cookies are disabled.
5. How We Share Your Information
We do not sell your personal information simply because you use our website.
We may share information when reasonably necessary to provide our Services, including with:
Service Providers
We may use trusted third-party providers for services such as:
- Website hosting
- Email and communication
- Analytics
- Cloud storage
- Scheduling
- Customer support
- Website security
These providers may process information on our behalf.
Universities and Relevant Education Organizations
Where appropriate and with your direction or consent, information may be shared with universities or other relevant organizations when necessary to assist with an admission inquiry or application.
We only intend to share information that is reasonably necessary for the relevant purpose.
Legal Requirements
We may disclose information where required by applicable law, regulation, legal process, or governmental request, or where necessary to protect the rights, security, or property of CINA, our users, or others.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, including university websites, WhatsApp, WeChat, scheduling platforms, or other services.
These third parties have their own privacy policies and terms. CINA is not responsible for the privacy or security practices of external websites or platforms that we do not control.
We encourage you to review the privacy policy of any third-party service you use.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Please avoid sending confidential or highly sensitive information through unsecured communication channels.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our Services, respond to inquiries, maintain appropriate records, resolve disputes, comply with legal obligations, and protect our legitimate interests.
The exact retention period may depend on the nature of the information and the reason it was collected.
9. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Request information about how your data is used
To make a privacy-related request, please contact us using the information below.
10. Children's Privacy
CINA's Services are primarily intended for students and other individuals who are legally able to use the relevant services.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, data practices, legal requirements, or other operational needs.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this page periodically.
12. Contact CINA
For privacy questions, requests, or concerns, please contact us:
You can also contact us through the contact form on our website.